Kerry personally helped me get our hot tub converted from Bromine to Biodigesters with multiple phone calls and texts. Now I can enjoy it without drying out my skin. We appreciate the great customer service Kerry continues to offer.
Response: In order for the bacteria in Biodigesters to thrive in your spa or Hot tub, they must be protected from Ozone generators or UV light systems. These devices are sometimes supplied with hot tubs, in order to kill bacteria. When using Biodigesters these devices are not needed and in fact, are harmful to the Biodigesters..
With some help, Lisa took the time to locate her UV light system and disable it.